Service & Support

Product Manuals

Manuals for our process and productivity monitors are available. You may view these manuals online, or download them for printing. Click to see our monitor manuals.

Help Line: (630) 393-4777

Our Service Department is available to help you with your monitors. We can walk you through basic repairs and troubleshooting, or determine if other service is needed. Just contact us by phone (630-393-4777) or email (contactus@impaxptg.com).

Monitor Troubleshooting

Common problems and solutions are listed on the web for your reference. Many problems can be solved immediately, without requiring a service visit, by following our troubleshooting guidelines.

Remote Support by TeleService (modem or Internet)

IMPAX-SK monitors have an optional remote communication feature called TeleService, which allows our technicians to view monitor status by modem or wireless Internet. We can diagnose and repair problems, and update software remotely.

Mail-In Support, Repair Service

Most monitors can be shipped to PTG for repair or upgrade. Our technicians will diagnose and repair any problems. After the work is completed, the monitor will be put through a rigorous test to ensure real-world readiness. We can also provide you with loaner or replacement monitors.

On-Site Support

Our technicians can travel to your facility to help with a variety of tasks, including pre-installation, sensor placement, monitor installation or repair, training, and more. Visits can be customized to meet your needs!

Field Service Program

Our Field Service Program entitles you to on-site service visits at a lower rate, with a discount on parts. Our technicians will create a customized schedule for service, training, and maintenance, based on your needs. Click for more information on our Field Service Program.

Monitor Rentals

Rental Monitors are available for all our product lines, to allow you to keep your machines protected while your monitors are being serviced or repaired. See our monitor rental policy for details on eligibility and rental rates.

Training

Training courses are available at our location, or can be presented on-site by one of our technicians. Computer-based programs are also available to train your operators at your facility. Click for a list of available training courses.

If you have any questions or need additional information, please feel free to contact us.