Machine Monitoring Solutions Providing Tool, Quality & Production Control

IMPAX Field Service Program

The IMPAX Field Service Program is intended to provide discounts to customers who have multiple IMPAX products requiring in-plant service, or who utilize PTG, Inc. personnel to install new IMPAX products. Process Technologies Group, Inc. Field Service Department will keep existing units in good repair and ensure that operators and supervisors are fully trained on all functions of the monitoring units.

Enrollment in the Field Service Program is by contract. Customers may contract for a specific number of "Daily Visits" per Year. Once contracted, they will receive preferential hourly rates, over-time rates, and discounts on repair parts. Discounts will correspond to the number of contracted Daily Visits per Year.

All Daily Visit scheduling will be conducted on a first-come, first-served basis. Emergency changes to these schedules will be accommodated on an as-available basis.

The Field Service Program may include:

  • Repair of existing process monitoring units.
  • Installation of process monitoring units.
  • Relocating process monitoring units from one machine to another.
  • Installation of data collection hardware or software.
  • Training operators and/or supervisors. The type of training will be determined by the customer, although the PTG, Inc. technician may suggest recommended training needs.

Discount Schedule

Contracted Number of
Daily Visits per Year
Discount on
Hourly Rate
Discount on
Over-time Rate
Discount on
Repair Parts
1-4 0% 0% 0%
5 to 7 12% 12% 3%
8 to 10 15% 15% 4%
11 to 13 18% 18% 5%
14-17 20% 20% 6%
17 and up 23% 23% 7%

Service Notes

IN-PLANT TIME

PTG, Inc. service is normally charged at a daily service rate. A full day of service will be considered to be at least four (4) hours, but not more than eight (8) hours of service conducted between the hours of 7AM and 5PM Monday through Friday. Schedules involving more than eight (8) hours per day, weekends (Saturday and Sunday), and service conducted after 5PM and service beginning after 5PM on any weekday will be considered overtime. Overtime will be billed at a figure equal to 1.5 times the contracted hourly rate for each hour of service conducted under these circumstances. Any service visit that consists of less than four (4) hours of in-plant service will be billed a minimum service charge equal to 1/2 the contracted daily rate. Service visits consisting of between four (4) hours and eight (8) hours will be billed as a normal full day.

PORTAL TO PORTAL CHARGES

The client is responsible for all travel time from our facilities of origin (to be defined as the facility from which the particular technician making the service call departs) to the client's location. A Portal to Portal hourly rate will be assessed for all time allocated to travel. This rate will also apply to all travel time from clients location back to our facilities. PTG, Inc. will not be held responsible for any travel delays that are beyond its control.

TRAVEL AND LIVING EXPENSES

Travel and living expenses for service visits to any location will be the responsibility of the client. Unless a rental car is used, a mileage rate per mile will be billed. In addition, a small daily "per diem" meal charge will apply to all remote field service visits. All travel and living expenses will be divided fairly between the clients serviced during the trip. The "per diem" charges will be divided amongst clients serviced on that particular day.

Travel and living expenses for service visits to any location will be the responsibility of the client. Unless a rental car is used, a mileage rate per mile will be billed. In addition, a small daily "per diem" meal charge will apply to all remote field service visits. All travel and living expenses will be divided fairly between the clients serviced during the trip. The "per diem" charges will be divided amongst clients serviced on that particular day.

TERMS OF SALE

PTG, Inc. will invoice the client for service rendered on the day we perform the work. Only net payment terms will be accepted. Schedules will be made only after receipt of a customer purchase order and the verification of a firm service date. PTG, Inc. reserves the right to cancel or modify any customer purchase order which fails to honor the pre-committed outline for field services for a period exceeding 30 days. PTG, Inc. also reserves the right to assess a 15% contract modification charge and/or renegotiate the pricing terms of any purchase order or contract which fails to meet the pre-determined service schedule. PTG, Inc. will assess a late charge on any past due account in excess of fifteen (15) days from date of invoice. Please contact PTG, Inc. for specific late charge percentages prior to order entry.

WARRANTY

All IMPAX Process Monitoring equipment is supplied with a limited one (1) year parts and labor warranty. All IMPAX/SK Process Monitoring equipment is supplied with a limited six (6) months parts and labor warranty. All warranties are based on actual shipment dates. These warranties are limited to the process control consoles and interface boxes. All other installation components carry a limited ninety (90) day warranty. General workmanship carries a limited thirty (30) day warranty. PTG, Inc. reserves the right to warranty its product via mail-in or through on-site service. This option will be determined by PTG, Inc., depending on the type of issues present and availability of service technicians. PTG, Inc. reserves the right to invalidate any warranty where incorrect client preparation, product tampering, or abuse has taken place. PTG, Inc. will not be held liable for any defects, damage or downtime that is the result of an incorrect "third party" or client installation or modification. All clients must provide an isolated 110 volt circuit for any monitor installation. Failure to provide this circuit will void the product warranty.

DISCLAIMER

PTG, Inc. will not be liable for any damage to machinery or tools or the loss of production due to the undesirable performance of any PTG, Inc. supplied product or related equipment. PTG, Inc. will not be held liable for any damage or incurred losses associated with its in-plant service work. An electrician must be provided by the client to assist PTG, Inc. field personnel in wiring to machine controls. Mechanical personnel must also be provided to assist PTG, Inc. field personnel with machine modifications if it is deemed necessary by our technical staff. The client is responsible for running any necessary network cabling through their facility.

CONDITIONS OF PROGRAM

Emergency changes to these schedules will be accommodated on an as-available basis. Established schedules at other clients will always be given priority. The client is accountable for all expenses or labor losses resulting from cancellations or rescheduling. PTG, Inc. reserves the right to bill for lost service time caused by the client. Program rates are subject to change without notice.

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